Maia water utility sends residents a redesigned bill showing sustainability indicators

The municipal water and sanitation services of Maia have introduced a redesigned bill, the Fatura Consciente da Água, meant to encourage sustainable water use. It was developed with residents through participatory workshops held in all 10 parishes of the municipality in 2025. The bill carries environmental performance indicators and comparative consumption data, for instance showing how many people the water on the bill would serve under more sustainable usage patterns. It has already reached every customer in the municipality. The utility also launched other citizen-led projects, including Picheleiro do Vizinho, an app for finding nearby professionals for urgent jobs such as leaks in household pipes.